Refund policy
Return & Refund Policy
Overview
At Idecoreu, customer satisfaction is important to us. We strive to provide premium-quality products crafted with care and attention to detail. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
We accept returns for eligible products within 7 days of delivery.
To qualify for a return:
- The item must be unused, unwashed, and in original condition
- The product must include original packaging and tags
- Proof of purchase or order confirmation is required
Products that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for returns.
Non-Returnable Items
The following items are generally not eligible for return:
- Customized or personalized products
- Clearance or final sale items
- Gift cards
- Used or washed items
Damaged or Incorrect Products
If you receive:
- A damaged item
- A defective product
- The wrong product
Please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the product and packaging
Our team will review the issue and arrange a replacement, exchange, or refund where applicable.
Return Process
To initiate a return, please contact our support team with your order details.
Once your return request is approved:
- Securely pack the item in its original packaging
- Ship the product to the provided return address
- Share the tracking details with our support team
Customers may be responsible for return shipping charges unless the return is due to a damaged, defective, or incorrect item.
Refund Process
After receiving and inspecting the returned item, we will notify you regarding the approval of your refund.
If approved:
- Refunds will be processed to the original payment method
- Refund processing may take 5–10 business days depending on your bank or payment provider
Shipping charges are generally non-refundable unless the return is due to our error.
Exchange Policy
We may offer exchanges for eligible products subject to stock availability.
If you wish to exchange an item, please contact our support team for assistance.
Cancellation Policy
Orders may only be canceled before they are shipped.
Once an order has been dispatched, cancellation requests may not be accepted.
Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account again
- Contact your payment provider or bank
- Reach out to our support team for assistance
Contact Us
For return, refund, or exchange assistance, please contact:
Idecoreu
Email: sales@idecoreu.com
We value your trust and are committed to providing a smooth and satisfying shopping experience.